Terms & Conditions — The Miracle of Sheffield
These terms apply to tickets purchased through our official ticketing website.
Ticket seller: ADDOWLS Productions LTD
Business address: 104–108 Oxford Street, London, W1D 1LP
Contact: tickets@miracleofsheffield.com
“We”, “us” and “our” refer to ADDOWLS Productions LTD.
1. Bookings and payment
Please check the performance date, time, seats and ticket quantity before completing your purchase. Your booking is confirmed when payment has been successfully processed and a booking confirmation has been issued.
All prices are in pounds sterling. The total price displayed includes any applicable taxes and mandatory booking fees.
2. Your tickets
Tickets are valid only for the performance and seats shown on your booking. Each person attending must have a valid ticket.
Please provide an accurate email address when booking. If you do not receive your confirmation or tickets, contact tickets@miracleofsheffield.com so we can assist.
3. Refunds and cancellations
Tickets are non-refundable unless a performance is cancelled, rescheduled or moved to another venue, or a refund is otherwise required by law. Subject to these exceptions, we do not offer refunds if you change your mind or are unable to attend.
Tickets for a performance on a specified date are not subject to the usual 14-day cooling-off period for online purchases.
If a performance is cancelled, you will be entitled to a refund. If it is rescheduled or moved, you may choose to attend or request a refund. We will contact affected ticket holders using the details provided when booking.
For refund enquiries, please email tickets@miracleofsheffield.com, including your booking reference.
4. Admission and conduct
Please arrive in time for the advertised start. Late admission may be delayed until a suitable break in the performance.
Audience members must follow reasonable venue safety instructions. Anyone behaving abusively, causing serious disruption or presenting a safety risk may be refused admission or asked to leave.
Please check any age restrictions stated on the event page before booking.
5. Questions and complaints
For booking assistance or complaints, please email tickets@miracleofsheffield.com with your booking reference and details of your enquiry.
6. Your rights
Nothing in these terms limits or excludes your statutory consumer rights. The terms provided when you make your booking apply to that purchase.